Rudderstack incident

Ingestion downtime for Shopify server side events

Notice Resolved View vendor source →

Rudderstack experienced a notice incident on May 30, 2024 affecting Data Ingestion (US) and Data Ingestion (EU), lasting 25m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2024, 07:13 PM UTC
Resolved
May 30, 2024, 07:39 PM UTC
Duration
25m
Detected by Pingoru
May 30, 2024, 07:13 PM UTC

Affected components

Data Ingestion (US)Data Ingestion (EU)

Update timeline

  1. investigating May 30, 2024, 08:17 PM UTC

    We are currently investigating this issue.

  2. identified May 30, 2024, 08:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 30, 2024, 08:19 PM UTC

    This incident has been resolved. Failed to ingest shopify server side events for a 4 hour period: UTC 30/05/2024 15:25 - 30/05/2024 19:38. All events are retried and no data loss was incurred for enterprise and starter/growth customers