Rudderstack incident

Intercom destination got affected for all customer tiers.

Major Resolved View vendor source →

Rudderstack experienced a major incident on July 15, 2024 affecting Data Processing Pipeline (US) and Data Processing Pipeline (EU), lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2024, 12:23 PM UTC
Resolved
Jul 15, 2024, 01:54 PM UTC
Duration
1h 31m
Detected by Pingoru
Jul 15, 2024, 12:23 PM UTC

Affected components

Data Processing Pipeline (US)Data Processing Pipeline (EU)

Update timeline

  1. identified Jul 15, 2024, 12:23 PM UTC

    We have identified that a Web Application Firewall (WAF) from Intercom's side is blocking requests when the User-Agent header is set to RudderLabs. Our team is actively working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

  2. monitoring Jul 15, 2024, 01:11 PM UTC

    The issue has been fixed, and we are currently monitoring it.

  3. resolved Jul 15, 2024, 01:54 PM UTC

    This incident has been resolved. Incident timeline: 13th July, 11:15 PM (UTC) to 15th July, 11:10 AM (UTC)