Rudderstack incident

Ingestion got affected for customers in US enterprise tier

Critical Resolved View vendor source →

Rudderstack experienced a critical incident on September 25, 2024 affecting Data Ingestion (US), lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 09:37 AM UTC
Resolved
Sep 25, 2024, 11:09 AM UTC
Duration
1h 31m
Detected by Pingoru
Sep 25, 2024, 09:37 AM UTC

Affected components

Data Ingestion (US)

Update timeline

  1. investigating Sep 25, 2024, 09:37 AM UTC

    We are currently investigating the issue

  2. identified Sep 25, 2024, 09:46 AM UTC

    The issue has been identified and fix is being implemented.

  3. monitoring Sep 25, 2024, 10:02 AM UTC

    A fix has been implemented few minutes back and systems got recovered. We are currently monitoring the same and customers can expect the ingestion back to normal.

  4. resolved Sep 25, 2024, 11:09 AM UTC

    This incident has been resolved.