RUCKUS CloudPath / Licensing & Updates (North America): Performance Degradation

Update timeline

1. investigating Nov 05, 2026, 04:53 PM UTC

   Performance Degradation We are investigating reports of degraded performance affecting RUCKUS CloudPath Licensing & Updates in North America. Customers may experience intermittent errors, increased response times, delays, or reduced functionality while using the affected service. Our engineering teams are actively investigating the issue to understand the scope and impact and are working to restore normal service. We will provide additional updates as more information becomes available.

2. investigating Nov 05, 2026, 05:23 PM UTC

   Performance Degradation - Investigation Update We are currently experiencing a service degradation affecting Cloudpath services. Customers may experience difficulties accessing Cloudpath services and associated functionality. Our engineering teams have identified the underlying issue and are actively working to restore normal service availability. We will provide further updates as progress is made.

3. investigating Nov 05, 2026, 05:57 PM UTC

   Performance Degradation - Service Update We have identified a DNS configuration issue affecting Cloudpath services. This is resulting in intermittent service accessibility issues for customers. Our engineering teams are actively working to restore the correct DNS configuration and normal service availability. We will provide further updates as remediation progresses.

4. investigating Nov 05, 2026, 06:06 PM UTC

   Performance Degradation - Recovery Update The DNS configuration issue affecting Cloudpath services has been corrected. We are monitoring DNS service accessibility across affected endpoints. Some customers may continue to experience intermittent access issues while DNS changes propagate. We will continue monitoring service stability and provide a final update once normal operations have been fully confirmed.

5. investigating Nov 05, 2026, 06:12 PM UTC

   Service Restored The DNS configuration issue affecting Cloudpath services has been corrected, and normal service availability is being restored. Please note that DNS changes may take some time to propagate across networks. During this period, some customers may continue to experience intermittent accessibility issues until DNS caches are refreshed. We will continue monitoring service stability. We apologize for the disruption and any inconvenience caused to our customers.

6. resolved Nov 05, 2026, 06:17 PM UTC

   Service Restored The DNS configuration issue affecting Cloudpath services has been resolved, and normal service availability has been restored. Please note that DNS propagation may take some time to complete across all networks. Some customers may continue to experience temporary accessibility issues until DNS caches are refreshed. No further service disruption is expected, and we consider this incident resolved. We sincerely apologize for the disruption and any inconvenience caused.