RUCKUS Networks incident

RUCKUS One / Device Management (North America): Device Management – Configuration Changes May Be Delayed

Resolved after 5 hours 3 minutes, affecting Device Management (North America), on August 24, 2026.

resolved Aug 24, 2026, 08:24 PM UTC

Service Restored The Device Management service is operating normally, with no broader service impact currently observed. The earlier impact was limited to a small subset of users. We continue to closely monitor a small number of customers to ensure service stability.

Started
Aug 24, 2026, 03:21 PM UTC
Resolved
Aug 24, 2026, 08:24 PM UTC
Duration
5h 3m
Detected by Pingoru
Aug 24, 2026, 03:21 PM UTC

Affected components

Device Management (North America)

Update timeline

  1. investigating Aug 24, 2026, 03:21 PM UTC

    Device Management – Configuration Changes May Be Delayed A small subset of users may experience delays with device management operations. Configuration changes or updates made to managed devices may take longer than expected to process and may not take effect immediately on affected devices.

  2. resolved Aug 24, 2026, 08:24 PM UTC

    Service Restored The Device Management service is operating normally, with no broader service impact currently observed. The earlier impact was limited to a small subset of users. We continue to closely monitor a small number of customers to ensure service stability.

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