RUCKUS Networks incident
RUCKUS One / Admin Portal (North America): Service degradation under investigation
Resolved after 1 hour 36 minutes, affecting Admin Portal (North America), on August 21, 2026.
Service Restored The previously observed impact affecting a small percentage of users accessing the RUCKUS One Admin Portal in North America has stopped. Services are currently operating normally, and our critical service validation tests are passing successfully. Our engineering teams continue to closely monitor the environment to ensure service stability. We will provide an additional update once monitoring is complete.
Affected components
Update timeline
- investigating Aug 21, 2026, 05:24 PM UTC
Service degradation under investigation We are investigating an issue affecting RUCKUS One Admin Portal services in North America. Our engineering teams are actively working to identify the cause. Additional updates will be provided as more information becomes available.
- investigating Aug 21, 2026, 05:39 PM UTC
Service degradation under investigation We are investigating an issue affecting RUCKUS One Admin Portal services in North America. Our engineering teams are actively working to identify the cause. Additional updates will be provided as more information becomes available.
- investigating Aug 21, 2026, 05:55 PM UTC
Issue identified We have identified the cause of the issue affecting RUCKUS One Admin Portal in North America. Corrective actions are currently in progress.
- investigating Aug 21, 2026, 06:18 PM UTC
Issue identified We have identified the cause of the issue affecting RUCKUS One Admin Portal in North America. Corrective actions are currently in progress.
- investigating Aug 21, 2026, 06:29 PM UTC
Service Degradation A small percentage of users may experience a “Service Unavailable” message after logging in to the RUCKUS One Admin Portal in North America, which may prevent them from accessing or using the portal as expected. Our engineering teams have identified the cause and are actively working on corrective actions to restore normal service. We continue to closely monitor the situation and will provide additional updates as progress is made.
- resolved Aug 21, 2026, 07:01 PM UTC
Service Restored The previously observed impact affecting a small percentage of users accessing the RUCKUS One Admin Portal in North America has stopped. Services are currently operating normally, and our critical service validation tests are passing successfully. Our engineering teams continue to closely monitor the environment to ensure service stability. We will provide an additional update once monitoring is complete.
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