RUCKUS Networks incident
RUCKUS One / Analytics (North America): Performance Degradation
Resolved after 1 hour, affecting Analytics (North America), on August 12, 2026.
Service restored The issue affecting Analytics services in the NA region has been resolved. AI incident generation and analytics data processing have recovered, and the latest incident data is now being generated and displayed as expected. Engineering has validated that the processing pipeline is operating normally and that the data backlog has been cleared. We will continue to monitor the service to ensure continued stability.
Affected components
Update timeline
- investigating Aug 12, 2026, 06:31 PM UTC
Performance Degradation We are currently investigating an issue affecting Analytics services in the North America region. Some customers may experience delays in the availability of analytics data. Engineering is actively investigating and working to restore normal service. We will provide further updates as more information becomes available.
- investigating Aug 12, 2026, 06:56 PM UTC
Performance Degradation We are investigating elevated processing latency within the Analytics data pipeline in the NA region. Some customers may experience delays as telemetry and analytics data is processed and made available within the platform. Engineering teams are actively investigating the affected processing components and working to restore normal data processing latency. Core services remain available while the investigation continues. We will provide additional updates as we identify the cause and recovery progresses.
- investigating Aug 12, 2026, 07:25 PM UTC
Performance Degradation Analytics data processing in the NA region is recovering, and the latest incident data is now being processed and displayed as expected. Some previously generated analytics data may still be delayed while the processing backlog is cleared. Engineering continues to monitor pipeline recovery and data synchronization to ensure processing returns to normal levels. We will continue monitoring and provide further updates as recovery progresses.
- resolved Aug 12, 2026, 07:31 PM UTC
Service restored The issue affecting Analytics services in the NA region has been resolved. AI incident generation and analytics data processing have recovered, and the latest incident data is now being generated and displayed as expected. Engineering has validated that the processing pipeline is operating normally and that the data backlog has been cleared. We will continue to monitor the service to ensure continued stability.
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