RUCKUS Networks incident
RUCKUS One / Authentication (North America): Performance Degradation
Resolved after 3 hours 26 minutes, affecting Authentication (North America), on August 5, 2026.
Authentication is Operational The issue affecting the Notification and Authentication services in the North America region has been resolved. We successfully deployed the fix and service monitoring confirms that SMS notification delivery, including Multi-Factor Authentication (MFA) verification codes, has returned to normal. Services were fully restored as of 3:25 PM PDT. Customers should now be able to receive MFA verification codes and other system-generated SMS notifications without issue. We will continue to closely monitor the environment to ensure service stability. We apologize for the inconvenience this incident may have caused and appreciate your patience while we worked to restore normal service.
Affected components
Update timeline
- investigating Aug 05, 2026, 07:13 PM UTC
Performance Degradation We are currently investigating degraded performance affecting MFA Authentication. Customers may experience intermittent delays or reduced functionality while we investigate. We will provide additional updates as more information becomes available.
- investigating Aug 05, 2026, 07:32 PM UTC
Performance Degradation We are currently investigating degraded performance affecting Authentication. Customers may experience intermittent delays or reduced functionality while we investigate. We will provide additional updates as more information becomes available.
- investigating Aug 05, 2026, 07:53 PM UTC
Performance Degradation We have identified the issue affecting MFA Authentication. Our engineering team is actively implementing mitigation measures to restore normal service as quickly as possible. We will continue to provide updates as additional information becomes available.
- investigating Aug 05, 2026, 08:57 PM UTC
Performance Degradation We are investigating an issue affecting the Authentication service in the North America region. Some customers may experience delays receiving Multi-Factor Authentication (MFA) SMS verification codes, which may prevent successful sign-in to the platform. Our engineering team has identified the underlying issue and has successfully validated a corrective change in our testing environment. We are preparing the change for production deployment and continue to closely monitor the situation. We will provide additional updates as progress is made. We apologize for the inconvenience and appreciate your patience.
- investigating Aug 05, 2026, 09:38 PM UTC
Performance Degradation We are currently investigating an issue affecting the Authentication service in the North America region. Some customers may experience delays receiving Multi-Factor Authentication (MFA) SMS verification codes, which may prevent successful sign-in to the platform. Our engineering team has deployed a fix to the production environment and is actively monitoring the service to ensure the issue is fully resolved and that MFA notification delivery has returned to normal. We will continue to monitor the situation closely and provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience.
- resolved Aug 05, 2026, 10:39 PM UTC
Authentication is Operational The issue affecting the Notification and Authentication services in the North America region has been resolved. We successfully deployed the fix and service monitoring confirms that SMS notification delivery, including Multi-Factor Authentication (MFA) verification codes, has returned to normal. Services were fully restored as of 3:25 PM PDT. Customers should now be able to receive MFA verification codes and other system-generated SMS notifications without issue. We will continue to closely monitor the environment to ensure service stability. We apologize for the inconvenience this incident may have caused and appreciate your patience while we worked to restore normal service.
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