Rossum had 22 outages in the last 2 years totaling 85h 47m of downtime — averaging 0.9 incidents per month.
There were 22 Rossum outages since February 6, 2025 totaling 85h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
One of our components Autora CLI is unavailable. Our team is already on the fix.
feature restored.
One of our components (Workday Export) has an outage. Our team is already investigating the situation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a system-wide outage. Our team is already investigating the situation.
We are continuing to investigate this issue.
The team identified the root cause, applied the fix and continues to monitor the situation. The system is operational back again.
This incident has been resolved.
Our application is currently experiencing some slowdown and short-lasting outages. Our team is already investigating.
This incident has been resolved.
Our application is currently experiencing some slowdown. Our team is already investigating.
This incident has been resolved.
Our application is currently experiencing some slowdown.
This incident has been resolved.
Our application is currently experiencing some slowdown due to a component overload. Our team is already investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Infrastructure overloaded causing the service being partially unavailable.
One of our components, Master Data Hub has experiencing raised number of errors. Our team is already investigating the situation.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some of webhooks are experiencing an outage. Our team is already investigating the situation.
we have identified the issue, working towards the fix.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
One of our components (email sending) has an outage. Our team is already investigating the situation.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Several customers with special frontend setups across EU and US region experienced a prolonged outage due to misconfiguration of one of our components.
We're experiencing issues with accessing our cloud provider infrastracture.
This incident has been resolved.
Partial slowdown of the app and some API requests due to insufficient scaling of some components.
Our component for data-matching has an partial outage. Our team is already investigating the situation.
We are continuing to investigate this issue.
We rolled back to previous version, the issue seems to be gone
The issue has been resolved, and our Master Data Hub extensions are fully operational. If you are still experiencing any problems, please get in touch with us at [email protected].
Workday integration is experiencing issues with database. Our team is already investigating the situation.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
Infrastructure issue identified.
Platform is operational, we are monitoring all components.
Platform is fully operational now.
Our application is currently experiencing some slowdown. Our team is already investigating.
This incident has been resolved.
One of our systems providing fast search and listing of documents has an outage. This affects documents dashboard, which doesn't display changes to documents correctly. Our team is already investigating the situation.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Application dashboards are unavailable
We have experienced a data corruption in a system providing fast search and listing of documents. All customer data is unaffected but cannot be accessed at the moment. We are working on recovering from backups. We do not expect any data loss will occur.
New documents data should be available. Working currently on older data.
60% of documents recovered for search
Re import of older documents to search still in progress, ETA 4h.
This incident has been resolved.
Some users might experience long document processing times. Our team is already investigating.
We've identified the root cause of the problem. Our team is restarting the related services.
The processing times should be back to normal. Our team is currently reprocessing the documents that timed out during the incident. We’re monitoring the situation.
The issue has been fully resolved. If you experience any issues related to long document processing times, please get in touch with your support team at [email protected].
Our application is currently experiencing some slowdown in document processing. Our team is already investigating.
This incident has been resolved.