Rossum incident

Master Data Hub outage (Data Matching)

Major Resolved View vendor source →

Rossum experienced a major incident on June 4, 2025 affecting EU Ireland and Japan Tokyo and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 09:44 AM UTC
Resolved
Jun 04, 2025, 10:18 AM UTC
Duration
34m
Detected by Pingoru
Jun 04, 2025, 09:44 AM UTC

Affected components

EU IrelandJapan TokyoEU FrankfurtUS east coast

Update timeline

  1. investigating Jun 04, 2025, 09:44 AM UTC

    Our component for data-matching has an partial outage. Our team is already investigating the situation.

  2. investigating Jun 04, 2025, 09:50 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 04, 2025, 10:15 AM UTC

    We rolled back to previous version, the issue seems to be gone

  4. resolved Jun 04, 2025, 01:20 PM UTC

    The issue has been resolved, and our Master Data Hub extensions are fully operational. If you are still experiencing any problems, please get in touch with us at [email protected].