Ropes experienced a minor incident on November 10, 2025 affecting Ropes Results Engine, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Ropes Results Engine
Update timeline
- investigating Nov 10, 2025, 06:40 PM UTC
We are currently investigating an issue causing results processing to be delayed. Results may take longer to transition from Processing to Completed states.
- identified Nov 10, 2025, 07:55 PM UTC
We have identified the issue causing results processing to be delayed. We're working on a fix to improve processing throughput and process queued requests.
- monitoring Nov 10, 2025, 08:33 PM UTC
A fix has been deployed and we are seeing signs of recovery. We appreciate your patience as our system processes the backlog of queued results.
- resolved Nov 11, 2025, 12:41 AM UTC
Results processing has fully recovered. Processing times have returned to standard levels.