Ropes experienced a major incident on May 13, 2026 affecting Ropes Assessments and Ropes Results Engine, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 08:07 PM UTC
Some candidates are experiencing failures starting assessments, and some completed assessments are delayed in grading. We've identified the cause as high resource pressure on our workspace host and are actively mitigating.
- identified May 13, 2026, 08:38 PM UTC
We've identified the cause as a backlog of orphaned workspaces causing resource pressure on our assessment host. To protect in-progress candidates while we recover, we've temporarily paused new assessment starts. Cleanup is in progress and we'll re-enable starts once the host is healthy. We're reaching out directly to customers with affected in-progress assessments.
- monitoring May 13, 2026, 09:04 PM UTC
Cleanup is complete and we've successfully verified that new assessments can start. We've re-enabled assessment starts and are monitoring closely to confirm full recovery. Customers with candidates impacted during the outage will hear directly from our team.
- resolved May 13, 2026, 09:18 PM UTC
Assessments are fully operational and candidates are starting new sessions successfully. Some completed assessments are still queued for grading and will finish processing over the next ~2 hours.