Rocketspark incident
Investigating issue with some sites not loading correctly
Minor Vendor's status page →
Resolved after 1 hour 24 minutes, affecting Australia and New Zealand and 1 more, on December 10, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
AustraliaNew ZealandUnited KingdomUSADesign StudioXero API Order Integration (More info @ https://status.xero.com/)Email Service
Update timeline
- investigating Dec 10, 2023, 09:37 PM UTC
We are currently investigating this issue.
- monitoring Dec 10, 2023, 10:00 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Dec 10, 2023, 10:11 PM UTC
We are still investigating some issues with store products not displaying correctly.
- identified Dec 10, 2023, 10:34 PM UTC
We are deploying a fix for store products, we expect this to take another 20mins
- monitoring Dec 10, 2023, 10:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2023, 11:01 PM UTC
This incident has been resolved.
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