Rocketspark incident

Rackspace mailbox outage

Resolved after 16 hours 50 minutes, affecting Email Service, on October 3, 2024.

monitoring Oct 03, 2024, 07:11 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 03, 2024, 04:47 AM UTC
Resolved
Oct 03, 2024, 09:37 PM UTC
Duration
16h 50m
Detected by Pingoru
Oct 03, 2024, 04:47 AM UTC

Affected components

Email Service

Update timeline

  1. investigating Oct 03, 2024, 04:47 AM UTC

    We are aware of an issue affecting a small portion of users are not able to login to their Hosted Email. Our engineers are engaged and actively working on the resolution. Note: Mail delivery is not impacted.

  2. monitoring Oct 03, 2024, 07:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 03, 2024, 09:37 PM UTC

    This incident has been resolved.

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