Rocketspark incident

System disruption with Webmail

Resolved after 52 minutes, affecting Email Service, on October 21, 2024.

identified Oct 21, 2024, 09:05 PM UTC

A number of customers are experiencing an outage with one of our Webmail services. Our service provider is working on resolving this issue. This is not affecting email delivery. As the outage is only affecting webmail, emails can still be accessed using an email client such as Outlook or Apple mail.

Started
Oct 21, 2024, 09:05 PM UTC
Resolved
Oct 21, 2024, 09:58 PM UTC
Duration
52m
Detected by Pingoru
Oct 21, 2024, 09:05 PM UTC

Affected components

Email Service

Update timeline

  1. identified Oct 21, 2024, 09:05 PM UTC

    A number of customers are experiencing an outage with one of our Webmail services. Our service provider is working on resolving this issue. This is not affecting email delivery. As the outage is only affecting webmail, emails can still be accessed using an email client such as Outlook or Apple mail.

  2. resolved Oct 21, 2024, 09:58 PM UTC

    This issue has been resolved.

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