Robly Outage History

Robly had 8 outages in the last 2 years totaling 91h 14m of downtime — averaging 0.3 incidents per month.

There were 8 Robly outages since January 14, 2025 totaling 91h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.robly.com

Major April 17, 2026

Delayed Email Deliveries

Detected by Pingoru: Apr 17, 2026, 10:42 AM UTC
Resolved: Apr 17, 2026, 04:41 PM UTC
Duration: 5h 58m

Affected: Email Delivery

Timeline · 4 updates

investigating Apr 17, 2026, 10:42 AM UTC

We are currently experiencing an issue with one of our servers that is causing delays in email delivery for a subset of users. Some emails may take longer than expected to be sent. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide updates as soon as more information becomes available
identified Apr 17, 2026, 11:38 AM UTC

Our team has identified the issue and is actively working on a fix. We will provide updates as soon as more information becomes available.
monitoring Apr 17, 2026, 01:41 PM UTC

Our team implemented a fix a few minutes ago and is currently monitoring the system to ensure deliveries are returning to normal. We will continue to provide updates as needed.
resolved Apr 17, 2026, 04:41 PM UTC

All services have returned to expected performance levels. Thank you for your patience.

Read the full incident report →

Minor January 9, 2026

Third Party In-App Messaging Issue

Detected by Pingoru: Jan 09, 2026, 09:00 PM UTC
Resolved: Jan 09, 2026, 09:20 PM UTC
Duration: 20m

Timeline · 2 updates

investigating Jan 09, 2026, 09:00 PM UTC

We’re currently experiencing issues with a third-party in-app messaging platform, which may impact chat and support communications. Our team is aware of the issue and is actively working with the provider to resolve it. We’ll share updates as more information becomes available. Thank you for your patience.
resolved Jan 09, 2026, 09:20 PM UTC

Our third party partner has identified and resolved the issue. All systems are back to operational.

Read the full incident report →

Major December 8, 2025

Service Interruption

Detected by Pingoru: Dec 08, 2025, 09:54 PM UTC
Resolved: Dec 10, 2025, 05:40 PM UTC
Duration: 1d 19h

Affected: Email Delivery

Timeline · 5 updates

investigating Dec 08, 2025, 09:54 PM UTC

We’re currently experiencing a system outage that is preventing message delivery. Incoming messages are still being accepted and queued, and they will be sent as soon as the system is back online. Our team is working to restore service as quickly as possible.
identified Dec 08, 2025, 09:55 PM UTC

The issue has been identified and a fix is being implemented. We will continue to update as we have more information.
identified Dec 09, 2025, 03:17 AM UTC

Our engineering team is actively working on implementing a fix for the outage. Message delivery remains paused, but all incoming messages continue to be safely queued. We’ll share another update as soon as we have more progress.
monitoring Dec 09, 2025, 11:42 AM UTC

Our engineering team implemented a fix overnight, and the issue has been resolved. All queued emails have been successfully delivered, and the service has been back online and sending normally since early this morning. We are monitoring performance to ensure everything remains stable and will provide another update soon.
resolved Dec 10, 2025, 05:40 PM UTC

This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Partial Email Delivery Impact

Detected by Pingoru: Oct 20, 2025, 12:22 PM UTC
Resolved: Oct 20, 2025, 10:28 PM UTC
Duration: 10h 6m

Affected: Email Delivery

Timeline · 4 updates

identified Oct 20, 2025, 12:22 PM UTC

We are still seeing issues with one of our third-party vendors and continue to monitor the recovery process. Email delivery may be partially affected, and some customers could experience delays or errors when sending campaigns or viewing stats. We’ll provide another update within the next hour or as soon as more information becomes available.
monitoring Oct 20, 2025, 01:20 PM UTC

Our third-party vendor has implemented a mitigation and is currently in the process of recovery. We continue to closely monitor the situation to ensure full restoration of service. Some customers may still experience intermittent delays or errors while sending campaigns or accessing related features. We’ll share another update once the recovery is complete or as soon as more information becomes available.
monitoring Oct 20, 2025, 10:04 PM UTC

Our third-party vendor has confirmed that the outage has been fully resolved. All systems are now operating normally, and services have been fully restored. We’ll continue to monitor performance to ensure stability.
resolved Oct 20, 2025, 10:28 PM UTC

All systems are now operating normally, and services have been fully restored. Thank you for your patience and understanding while this issue was being addressed.

Read the full incident report →

Critical September 24, 2025

Email Editor Access Interruption

Detected by Pingoru: Sep 24, 2025, 04:55 PM UTC
Resolved: Sep 24, 2025, 05:02 PM UTC
Duration: 7m

Affected: Web Portal

Timeline · 2 updates

identified Sep 24, 2025, 04:55 PM UTC

We are currently experiencing a temporary disruption affecting access to the email editor. We expect normal service to resume shortly and will provide updates if the situation changes.
resolved Sep 24, 2025, 05:02 PM UTC

The temporary issue affecting editor access has been resolved. Service is now operating normally. Thank you for your patience during the disruption.

Read the full incident report →

Major July 16, 2025

Partial Outage Affecting Campaign Delivery

Detected by Pingoru: Jul 16, 2025, 11:32 PM UTC
Resolved: Jul 17, 2025, 02:03 AM UTC
Duration: 2h 30m

Affected: Email Delivery

Timeline · 4 updates

investigating Jul 16, 2025, 11:32 PM UTC

Our engineering team is currently investigating an issue that is partially affecting email sends for some customers. The issue may cause delays or incomplete delivery for a subset of campaigns. We are working to identify the root cause and will provide updates as we learn more. Thank you for your patience, and we apologize for any inconvenience this may cause.
identified Jul 16, 2025, 11:59 PM UTC

We’ve identified the root cause of the issue affecting email sends for a subset of customers. The problem is related to a backend service that is intermittently impacting delivery performance. Our engineering team is actively working on a fix and implementing mitigation steps to restore full sending functionality. We’ll continue to provide updates as we make progress. Thank you for your continued patience.
monitoring Jul 17, 2025, 12:51 AM UTC

A fix has been implemented, and email sending functionality has been restored. Our team is currently monitoring the system closely to ensure that everything remains stable and fully operational. We’ll continue to observe performance and will provide a final update once we’ve confirmed that the issue is fully resolved. Thank you for your patience and understanding.
resolved Jul 17, 2025, 02:03 AM UTC

The issue affecting email sends for some customers has been fully resolved. Our systems are now operating normally, and no further impact is expected. We appreciate your patience while we worked through this, and we remain committed to providing a reliable and seamless experience. If you continue to experience any issues, please don’t hesitate to reach out to our support team.

Read the full incident report →

Major March 10, 2025

Email Editor Issue

Detected by Pingoru: Mar 10, 2025, 03:27 PM UTC
Resolved: Mar 10, 2025, 05:12 PM UTC
Duration: 1h 45m

Affected: Web Portal

Timeline · 4 updates

investigating Mar 10, 2025, 03:27 PM UTC

We’re currently experiencing an issue with our Email editor. Our Engineering team is actively investigating the cause. They are working to resolve it as quickly as possible. We’ll provide updates as soon as we have more information. Thanks for your patience!
investigating Mar 10, 2025, 03:28 PM UTC

We are continuing to investigate this issue.
monitoring Mar 10, 2025, 04:30 PM UTC

We have identified the issue and implemented a solution—things are returning to normal. We are closely monitoring the situation to ensure the system remains stable.
resolved Mar 10, 2025, 05:12 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 14, 2025

Sign-Up Form Error Display

Detected by Pingoru: Jan 14, 2025, 04:22 PM UTC
Resolved: Jan 15, 2025, 07:01 PM UTC
Duration: 1d 2h

Affected: API

Timeline · 3 updates

investigating Jan 14, 2025, 04:22 PM UTC

We are currently investigating an issue with our sign-up forms where users may encounter an error code displayed in the bottom right corner of their browser screen. Our team is actively working to identify the root cause and implement a resolution. We apologize for any inconvenience this may cause and will provide updates as soon as more information becomes available. Thank you for your patience.
identified Jan 14, 2025, 09:21 PM UTC

Our engineers have identified the issue and are actively working on a resolution. While existing signup forms are still being addressed, new signup forms are now functioning properly. We will share another update as soon as we have more information
resolved Jan 15, 2025, 07:01 PM UTC

Thank you for your patience as we’ve worked through the issue impacting your signup form. This issue was caused by an external change affecting multiple providers, including Robly. We’re pleased to inform you that the issue has been resolved. While we’re closing this incident for now, we will keep you updated if there are any further developments. If you have any additional questions or need assistance, please don’t hesitate to reach out to our Support team. Thank you again for your understanding.

Read the full incident report →