RLDatix incident

RL6 on Catalix - Service Interruption

Resolved after 6 hours 32 minutes, affecting Test Environments and Test Environments and 1 more, on January 18, 2024.

monitoring Jan 18, 2024, 09:04 PM UTC

A fix was implemented and we will continue to monitoring the situation.

Started
Jan 18, 2024, 06:04 PM UTC
Resolved
Jan 19, 2024, 12:36 AM UTC
Duration
6h 32m
Detected by Pingoru
Jan 18, 2024, 06:04 PM UTC

Affected components

Test EnvironmentsTest EnvironmentsProduction EnvironmentsProduction Environments

Update timeline

  1. investigating Jan 18, 2024, 06:04 PM UTC

    We are currently investigating customers not being able to access their applications. We are working to understand the root cause. We will post an update within the hour.

  2. identified Jan 18, 2024, 06:52 PM UTC

    The issue has been identified and we are mitigating the issue.

  3. identified Jan 18, 2024, 07:56 PM UTC

    We continue to mitigate the issue.

  4. monitoring Jan 18, 2024, 09:04 PM UTC

    A fix was implemented and we will continue to monitoring the situation.

  5. resolved Jan 19, 2024, 12:36 AM UTC

    The incident has been resolved.

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