Resolved after 23 minutes, affecting RL6 US Hosted AWS (Production), on February 14, 2024.
The problem has been resolved at this time. System interrupts cause CPU over-utilization resulting in major performance issues. We are working with AWS to understand how to prevent future occurences.
Affected components
Update timeline
- investigating Feb 14, 2024, 03:44 PM UTC
Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team
- resolved Feb 14, 2024, 04:08 PM UTC
The problem has been resolved at this time. System interrupts cause CPU over-utilization resulting in major performance issues. We are working with AWS to understand how to prevent future occurences.
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