Rithum experienced a minor incident on November 18, 2025 affecting OrderStream - Portal (OrderStream - Portal) and OrderStream - Log-ins (OrderStream - Log-ins) and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 03:04 PM UTC
Please be advised that as of approximately 9:15a ET on November 18, 2025, due to a third-party service outage, Rithum may be experiencing a degradation in some services that may intermittently prevent some users from accessing the OrderStream platform and viewing Insights data. Files are...
- investigating Nov 18, 2025, 04:29 PM UTC
Please be advised, as of 10:59 am ET the issue communicated earlier causing intermittent access to the OrderStream platform has been resolved. However, some users may experience intermittent issues viewing data on Insights. We are working to mitigate the impact. Please view the link...
- resolved Nov 18, 2025, 05:27 PM UTC
Please be advised that the Insights viewing issue we notified you of earlier today has been resolved. Please view the link below to contact us with any additional questions or concerns and our Software Support team will be glad to assist: <a href="https://nam11.safelinks.protection....