Rithum experienced a minor incident on January 21, 2026 affecting OrderStream - Insights (OrderStream - Insights) and DSCO - Insights (DSCO - Insights), lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2026, 09:49 AM UTC
Please be advised that Rithum may be experiencing a delay with some Insights data. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please view the link below to contact us with any additional questions or concerns and our...
- investigating Jan 21, 2026, 12:30 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, is ongoing at this time. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please view the link below...
- investigating Jan 21, 2026, 03:23 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, is ongoing at this time. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please view the link below...
- investigating Jan 21, 2026, 05:36 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, is ongoing at this time. Please note, no data has been lost. Historical data through January 19th is still available. Some Insights reports may be affected. We are...
- investigating Jan 21, 2026, 08:43 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, is ongoing at this time. Please note, no data has been lost. Historical data through January 19th is still available. Some Insights reports may be affected. We are...
- investigating Jan 21, 2026, 11:27 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, is ongoing at this time. Please note, no data has been lost. Historical data through January 19th is still available. Some Insights reports may be affected. We are...
- investigating Jan 22, 2026, 09:03 AM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, is ongoing at this time. Please note, no data has been lost. Historical data through January 19th is still available. Some Insights reports may be affected. We are...
- investigating Jan 22, 2026, 11:56 AM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, is ongoing at this time. Please note, no data has been lost. Historical data through January 19th is still available. Some Insights reports may be affected. We are...
- investigating Jan 22, 2026, 02:58 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, is ongoing at this time. Please note, no data has been lost. Historical data through January 19th is still available. Some Insights reports may be affected. We are...
- investigating Jan 22, 2026, 04:25 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, is ongoing at this time. Please note, no data has been lost. Historical data through January 19th is available. Historical data through January 20th may now be available...
- investigating Jan 22, 2026, 07:58 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, is ongoing at this time. Please note, no data has been lost. Historical data through January 19th is available. Historical data through January 20th may now be available...
- investigating Jan 22, 2026, 11:06 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, is ongoing at this time. Please note, no data has been lost. Historical data through January 19th is available. Historical data through January 20th may now be available...
- resolved Jan 23, 2026, 09:48 AM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, has been resolved at this time. Please view the link below to contact us with any additional questions or concerns and our Software Support team will be glad...