Riskified Outage History

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Riskified had 9 outages in the last 2 years totaling 3h 55m of downtime — averaging 0.4 incidents per month.

There were 9 Riskified outages since September 1, 2025 totaling 3h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.riskified.com

Minor May 8, 2026

Riskified availability issues

Detected by Pingoru
May 08, 2026, 12:51 AM UTC
Resolved
May 08, 2026, 02:32 AM UTC
Duration
1h 40m
Affected: Chargeback Guarantee - AsyncChargeback Guarantee - SyncControl Center
Timeline · 3 updates
  1. investigating May 08, 2026, 12:51 AM UTC

    We are currently experiencing degraded performance with our order reviews and notifications due to an outage with our cloud provider.

  2. investigating May 08, 2026, 02:31 AM UTC

    The issue has been identified and resolved, while it might take some time (up-to-1-hour) to get the visibility to all those impacted orders in Control Center portal.

  3. resolved May 08, 2026, 02:32 AM UTC

    We have resolved the availability issues with our Control Center. The service is now fully operational. Order decisions and notifications are fully functional.

Read the full incident report →

Minor May 1, 2026

Outbound Reset Password Email Delivery Degradation

Detected by Pingoru
May 01, 2026, 01:09 PM UTC
Resolved
May 01, 2026, 02:02 PM UTC
Duration
52m
Affected: Control Center
Timeline · 2 updates
  1. investigating May 01, 2026, 01:09 PM UTC

    We are currently investigating an issue affecting reset password email delivery to some recipients. The impact appears to be limited to certain receiving domains and does not affect all outbound email. Our team is working with the relevant DNS and email service providers to validate and update the required authentication records. We will share another update once the configuration is corrected or we have additional findings.

  2. resolved May 01, 2026, 02:02 PM UTC

    The email delivery issue has been resolved. We have confirmed that outbound emails are now being delivered as expected. If you continue to experience any issues, please contact our Support team.

Read the full incident report →

Minor April 27, 2026

Control Center - reset password link

Detected by Pingoru
Apr 27, 2026, 02:21 PM UTC
Resolved
Apr 27, 2026, 03:44 PM UTC
Duration
1h 22m
Affected: Control Center
Timeline · 2 updates
  1. investigating Apr 27, 2026, 02:21 PM UTC

    Some users are not receiving the password reset email after clicking the button. Our team is actively investigating.

  2. resolved Apr 27, 2026, 03:44 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor March 17, 2026

Degraded Performance

Detected by Pingoru
Mar 17, 2026, 09:30 AM UTC
Resolved
Mar 17, 2026, 09:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 17, 2026, 07:01 PM UTC

    From 09:30 - 11:18 UTC we experienced a performance issue leading to an increase in order declines. The root issue has been identified and resolved.

Read the full incident report →

Minor January 19, 2026

Decision Studio - Partial Service Disruption

Detected by Pingoru
Jan 19, 2026, 10:11 AM UTC
Resolved
Nov 12, 2025, 08:24 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 19, 2026, 10:11 AM UTC

    [INVESTIGATING] We are currently investigating some UI issues related to the creation of Decision Studio Allow and Block lists. [RESOLVED] Our team has identified and resolved the issue. This issue was isolated to the UI and did not impact decisioning.

Read the full incident report →

Minor January 19, 2026

Control Center: Orders not displaying in real time

Detected by Pingoru
Jan 19, 2026, 10:11 AM UTC
Resolved
Nov 13, 2025, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 19, 2026, 10:11 AM UTC

    [IDENTIFIED] We are experiencing an issue where orders are not properly displayed in the Control Center. This is affecting orders sent as of ±50 minutes ago. Order and all Riskified platform decisions and notifications are fully functional. [MONITORING] Control center visibility is stabilizing. [RESOLVED] Incident resolved - orders and status visibility in Control Center fully recovered. Incident timeframe: 01:55PM - 4:00PM UTC (to full recovery). Impact: orders and updated statuses visibility delayed for up to ~1hr in control center. Chargeback Guarantee, Policy Protect, Adaptive Checkout, Dispute Resolve and Account Secure decisions and notifications were fully functional throughout this timeframe.

Read the full incident report →

Major January 19, 2026

Control Center availability issues

Detected by Pingoru
Jan 19, 2026, 10:11 AM UTC
Resolved
Dec 08, 2025, 08:32 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 19, 2026, 10:11 AM UTC

    [IDENTIFIED] We are experiencing availability issues with our Control Center. We're working on a fix and will update shortly. Order decisions and notifications are fully functional Best regards, Team Riskified [RESOLVED] Incident resolved - orders and status visibility in Control Center fully recovered. Incident timeframe: 08:25 PM - 09:01 PM UTC. Impact: orders and updated statuses visibility were delayed for up to ~1hr in control center. Chargeback Guarantee, Policy Protect, Adaptive Checkout, Dispute Resolve and Account Secure decisions and notifications were fully functional throughout this timeframe.

Read the full incident report →

Minor September 1, 2025

Control Center Display Issue

Detected by Pingoru
Sep 01, 2025, 09:49 AM UTC
Resolved
Jun 20, 2025, 07:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 01, 2025, 09:49 AM UTC

    We are experiencing an issue where orders are not properly displayed in the Control Center. Affected: Orders sent as of 7pm UTC Components: Control Center Issue has been identified and resolved but full recovery will take additional few hours. Order decisions are not impacted at all while Orders Visibility and Recovery are limited at this time. Timeline: • June 20, 2025 9:54PM UTC - [Monitoring] Initial issue detected • June 20, 2025 11:03PM UTC - [Monitoring] Orders displaying correctly, Agent Recover still limited • June 21, 2025 5:48PM UTC - [Resolved] All systems operational

Read the full incident report →

Minor September 1, 2025

Control Center - Agent Recover

Detected by Pingoru
Sep 01, 2025, 09:49 AM UTC
Resolved
Jun 26, 2025, 10:12 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 01, 2025, 09:49 AM UTC

    We are experiencing an issue with the Agent Recover feature in the Control Center for a subset of orders. Components: Control Center Impact: Agent Recover feature only Order decisions and notifications are fully functional, and orders should be displayed in real time - the only impact is with the Agent Recover feature. Timeline: • June 26, 2025 10:12AM UTC - [Investigating] Issue identified with Agent Recover • June 26, 2025 7:44PM UTC - [Resolved] Agent Recover issue has been resolved

Read the full incident report →