RIPE Network Coordination Centre incident
Document Retrieval Failure in Document Management System (Alfresco)
Resolved after 1 day 2 hours, affecting LIR (Member) Portal, on August 26, 2026.
We have updated the configuration of our Document Management System and are monitoring the results.
Affected components
Update timeline
- monitoring Aug 26, 2026, 11:24 AM UTC
Aug 26, 13:24 CEST Investigating - We are currently investigating an issue affecting our Document Management System. Because of this, we are experiencing delays in processing documents related to all request types, M&A requests, and resource transfers. Our team is working to restore full service as quickly as possible. We apologise for the inconvenience and will provide an update once more information is available.
- investigating Aug 26, 2026, 11:24 AM UTC
We are currently investigating an issue affecting our Document Management System. Because of this, we are experiencing delays in processing documents related to all request types, M&A requests, and resource transfers. Our team is working to restore full service as quickly as possible. We apologise for the inconvenience and will provide an update once more information is available.
- monitoring Aug 27, 2026, 08:55 AM UTC
We have updated the configuration of our Document Management System and are monitoring the results.
- resolved Aug 27, 2026, 02:21 PM UTC
This incident has been resolved.
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