RIPE Network Coordination Centre incident

Issues with logging in LIR Portal, RIPE Access and RPKI Dashboard

Major Resolved View vendor source →

RIPE Network Coordination Centre experienced a major incident on October 12, 2025 affecting RPKI Dashboard and LIR (Member) Portal and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2025, 08:30 PM UTC
Resolved
Oct 12, 2025, 09:13 PM UTC
Duration
43m
Detected by Pingoru
Oct 12, 2025, 08:30 PM UTC

Affected components

RPKI DashboardLIR (Member) PortalRIPE NCC Access

Update timeline

  1. investigating Oct 12, 2025, 09:12 PM UTC

    Our users experienced issues logging in to LIR Portal, RIPE NCC Access and RPKI Dashboard

  2. identified Oct 12, 2025, 09:13 PM UTC

    We have identified the issue and we are working to resolve it.

  3. resolved Oct 12, 2025, 09:13 PM UTC

    We have now fixed the issue and services have been restored. We will update the incident with a post-mortem report soon.

  4. postmortem Oct 13, 2025, 12:22 PM UTC

    One of the nodes of our Identity Provider experienced problems but traffic was still forwarded to it, due to an incorrect configuration of our load balancer. The problem was solved by manually restarting the failing node, and fixing the configuration so that an unhealthy node doesn't receive traffic anymore.