RIPE Network Coordination Centre incident

Issue creating support tickets

Minor Resolved View vendor source →

RIPE Network Coordination Centre experienced a minor incident on October 20, 2025 affecting Email to/from the RIPE NCC and LIR (Member) Portal, lasting 20h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:45 AM UTC
Resolved
Oct 21, 2025, 06:40 AM UTC
Duration
20h 55m
Detected by Pingoru
Oct 20, 2025, 09:45 AM UTC

Affected components

Email to/from the RIPE NCCLIR (Member) Portal

Update timeline

  1. investigating Oct 20, 2025, 09:45 AM UTC

    We are experiencing issues when users attempt to create support tickets. We are investigating and will update this announcement once we know more. If you need to reach out to the RIPE NCC, please use the live chat feature on ripe.net and the LIR Portal.

  2. resolved Oct 21, 2025, 06:40 AM UTC

    The issue caused by an outage at one of our external vendors has now been resolved. During the incident, some users who attempted to contact the RIPE NCC may not have received a confirmation email or ticket number. If you contacted us on Monday, 20 October and did not receive a confirmation email with a ticket number, please reach out to us again to ensure your request is properly registered.