RIPE Network Coordination Centre incident
Issue creating support tickets
Resolved after 20 hours 55 minutes, affecting Email to/from the RIPE NCC and LIR (Member) Portal, on October 20, 2025.
The issue caused by an outage at one of our external vendors has now been resolved. During the incident, some users who attempted to contact the RIPE NCC may not have received a confirmation email or ticket number. If you contacted us on Monday, 20 October and did not receive a confirmation email with a ticket number, please reach out to us again to ensure your request is properly registered.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:45 AM UTC
We are experiencing issues when users attempt to create support tickets. We are investigating and will update this announcement once we know more. If you need to reach out to the RIPE NCC, please use the live chat feature on ripe.net and the LIR Portal.
- resolved Oct 21, 2025, 06:40 AM UTC
The issue caused by an outage at one of our external vendors has now been resolved. During the incident, some users who attempted to contact the RIPE NCC may not have received a confirmation email or ticket number. If you contacted us on Monday, 20 October and did not receive a confirmation email with a ticket number, please reach out to us again to ensure your request is properly registered.
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