RIPE Network Coordination Centre incident

External ticketing system has access issues

Resolved after 3 hours 53 minutes, affecting LIR (Member) Portal, on December 5, 2025.

resolved Dec 05, 2025, 01:17 PM UTC

The issue has now been resolved and services have been restored in the LIR Portal. An external service provider experienced an outage which affected our ticketing system.

Other major vendors with incidents that started within 30 minutes of this one

Started
Dec 05, 2025, 09:23 AM UTC
Resolved
Dec 05, 2025, 01:17 PM UTC
Duration
3h 53m
Detected by Pingoru
Dec 05, 2025, 09:23 AM UTC

Affected components

LIR (Member) Portal

Update timeline

  1. investigating Dec 05, 2025, 09:23 AM UTC

    We are currently investigating the issue. The LIR Portal is partially unavailable, and resource requests as well as transfer requests cannot be completed.

  2. monitoring Dec 05, 2025, 10:16 AM UTC

    We have resolved the issue and continue to monitor the situation closely. We will share an update when it has been fully resolved.

  3. resolved Dec 05, 2025, 01:17 PM UTC

    The issue has now been resolved and services have been restored in the LIR Portal. An external service provider experienced an outage which affected our ticketing system.

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