rightworks experienced a minor incident on September 2, 2026 affecting Hosted Desktop and QuickBooks, lasting 5d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Hosted DesktopQuickBooks
Update timeline
- investigating Sep 02, 2026, 03:06 PM UTC
We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
- identified Sep 02, 2026, 04:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 04, 2026, 02:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2026, 02:42 PM UTC
This incident has been resolved.