rightworks incident

System Performance & Connectivity

Minor Resolved View vendor source →

rightworks experienced a minor incident on December 9, 2025 affecting Hosted Desktop and QuickBooks, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 06:01 PM UTC
Resolved
Dec 09, 2025, 07:20 PM UTC
Duration
1h 18m
Detected by Pingoru
Dec 09, 2025, 06:01 PM UTC

Affected components

Hosted DesktopQuickBooks

Update timeline

  1. investigating Dec 09, 2025, 06:01 PM UTC

    We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

  2. monitoring Dec 09, 2025, 06:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2025, 07:20 PM UTC

    This incident has been resolved.