rightworks experienced a minor incident on December 16, 2025 affecting Hosted Desktop and QuickBooks, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 16, 2025, 02:59 PM UTC
We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
- identified Dec 16, 2025, 03:52 PM UTC
We are continuing to investigate this issue. Our team has identified an external internet routing issue that affected our service availability. We are working to restore service to affected customers and will post additional updates here.
- monitoring Dec 16, 2025, 04:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 06:00 PM UTC
This incident has been resolved.