Riege Software experienced a minor incident on October 23, 2025 affecting 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>), lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 23, 2025, 06:51 AM UTC
Some Scope customers report delays in the communication with NL Customs. We have reported this to the Dutch Customs helpdesk. We are investigating the issue.
- monitoring Oct 23, 2025, 07:00 AM UTC
We see that the messages are now coming in and are getting processed. There is still a large queue of messages so there is a delay of about 1 hour till all the messages are processed.
- investigating Oct 23, 2025, 07:33 AM UTC
The problems seems to be back. We see hardly any incoming messages from NL Customs. We are checking the issue.
- monitoring Oct 23, 2025, 08:11 AM UTC
A fix has been implemented and messages are now processed. We keep monitoring the status.
- resolved Oct 23, 2025, 09:03 AM UTC
This incident has been resolved.