Riege Software incident

Performance degradation at German Customs

Minor Resolved View vendor source →

Riege Software experienced a minor incident on November 14, 2025 affecting 🇩🇪 Germany, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 11:12 AM UTC
Resolved
Nov 14, 2025, 12:34 PM UTC
Duration
1h 21m
Detected by Pingoru
Nov 14, 2025, 11:12 AM UTC

Affected components

🇩🇪 Germany

Update timeline

  1. investigating Nov 14, 2025, 11:12 AM UTC

    German Customs has reported performance degradation. Affected procedures: ATLAS Einfuhr Masterticket: INC000007131962 Affected customs offices: 3704 -HZA Potsdam - ZA Flughafen Berlin Brandenburg - AbfSt. Sachgebiet C, Kontrollraum I, Flughafen Berlin Brandenburg 3956 - HZA Lörrach - ZA Appenweier 4850 - HZA Hamburg-Hafen 4900 - HZA Braunschweig 4906 - HZA Braunschweig - ZA Wolfsburg 4930 - HZA Braunschweig - ZA Braunschweig-Broitzem 5056 - HZA Hannover - ZA Hameln - AbfSt. Holzminden 5203 - HZA Oldenburg - ZA Stade 5300 - HZA Oldenburg 5330 - HZA Oldenburg - ZA Kreyenbrück 5350 - HZA Osnabrück 5355 -HZA Osnabrück - ZA Lohne 5550 -HZA Dresden 5850 -HZA Karlsruhe 5857 -HZA Karlsruhe - ZA Pforzheim - AbfSt. AbfSt. Nagold 5858 - HZA Karlsruhe - ZA Pforzheim 5880 -HZA Karlsruhe - ZA Zollamt 6200 - HZA Kiel 6206 - HZA Kiel - ZA Rendsburg 6207 - HZA Kiel - ZA Kiel 6302 - HZA Kiel - ZA Heiligenhafen 6333 - HZA Kiel - ZA Lübeck 6502 - HZA Saarbrücken - ZA Pirmasens 6504 - HZA Koblenz - ZA Mainz 7053 - HZA Aachen - ZA Heinsberg 7054 - HZA Aachen - ZA Charlottenburger Allee 7202 - HZA Köln - ZA Köln-West 7424 - HZA Augsburg - Sachgebiet C, Kontrolleinheit Flughafen Reiseverkehr Memmingerberg 7500 - HZA Landshut 7504 - HZA Landshut - ZA Plattling 7553 - HZA Augsburg - ZA Kempten 7554 - HZA Augsburg - ZA Memmingen - AbfSt. Flughafen Memmingerberg 7755 - HZA Rosenheim - ZA Reischenhart 8000 - HZA Bielefeld 8004 - HZA Bielefeld - ZA Lemgo 8300 - HZA Münster 8303 - HZA Münster - ZA Coesfeld 8304 - HZA Münster - ZA Eulerstraße 8605 - HZA Schweinfurt - ZA Coburg 8850 - HZA Schweinfurt 8851 - HZA Schweinfurt - ZA Aschaffenburg 9303 - HZA Saarbrücken - ZA Saarbrücken 9304 - HZA Saarbrücken - ZA Flughafen 9305 - HZA Saarbrücken - Sachgebiet C, Kontrolleinheit Flughafen Reiseverkehr 9450 - HZA Heilbronn 9452 - HZA Heilbronn - ZA Güterbahnhof 9453 - HZA Heilbronn - ZA Ludwigsburg 9550 - HZA Stuttgart 9551 -HZA Stuttgart - ZA Böblingen 9552 - HZA Stuttgart - ZA Hafen 9554 - HZA Stuttgart - ZA Zuffenhausen

  2. identified Nov 14, 2025, 11:18 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 14, 2025, 12:34 PM UTC

    This incident has been resolved.