Riege Software incident

Performance degradation at German Customs

Notice Resolved View vendor source →

Riege Software experienced a notice incident on March 24, 2026 affecting 🇩🇪 Germany, lasting 19h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 11:57 AM UTC
Resolved
Mar 25, 2026, 07:12 AM UTC
Duration
19h 15m
Detected by Pingoru
Mar 24, 2026, 11:57 AM UTC

Affected components

🇩🇪 Germany

Update timeline

  1. investigating Mar 24, 2026, 11:57 AM UTC

    There are network and communication issues on the customs side; Customs is working on a solution. Customs has published the following ticket number: INC000007274325

  2. identified Mar 24, 2026, 12:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 25, 2026, 07:12 AM UTC

    This incident has been resolved.