Ricoh incident

[EU] Device Connectivity Issues

Ongoing since 07:01 AM UTC, affecting Device Management UI (EU).

investigating Oct 22, 2026, 08:42 AM UTC

In the EU region, we are experiencing intermittent issues with connections to devices. As a result, customers may experience issues when changing device settings, executing device tasks, or performing other device-related operations. We are currently investigating the cause of the issue.

Started
Oct 22, 2026, 07:01 AM UTC
Resolved
Ongoing
Duration
● 12h 10m
Detected by Pingoru
Oct 22, 2026, 07:01 AM UTC

Affected components

Device Management UI (EU)

Update timeline

  1. investigating Oct 22, 2026, 07:01 AM UTC

    We have detected intermittent service issues in the EU region since approximately 05:02 (UTC) on October 22, 2026. We are currently investigating the issue. We will provide further updates as more information becomes available.

  2. investigating Oct 22, 2026, 08:42 AM UTC

    In the EU region, we are experiencing intermittent issues with connections to devices. As a result, customers may experience issues when changing device settings, executing device tasks, or performing other device-related operations. We are currently investigating the cause of the issue.

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