Ricoh experienced a minor incident on August 28, 2026 affecting Device Management UI (EU), lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 28, 2026, 06:52 AM UTC
We observed service degradation in the EU region from approximately 05:35 (UTC) to 05:55 (UTC) on August 28, 2026. Service functionality has since recovered, and we have not observed any further occurrences at this time. Our investigation indicates the issue may have been related to an underlying platform or database service degradation. We are continuing to monitor the environment to ensure service stability. At this time, services are operating normally. We will provide additional updates if the situation changes.
- resolved Aug 28, 2026, 07:09 AM UTC
The service degradation affecting the EU region has been resolved. Services are operating normally, and no further issues have been observed. Thank you for your patience and understanding.