RICOH Spaces Outage History
RICOH Spaces is up right nowPingoru has recorded 13 incidents for RICOH Spaces: 8 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Minor July 28, 2026 Investigating — Email notifications 1d RICOH Spaces Emails (Emails)
Started Jul 28, 2026, 01:28 PM UTC· resolved Jul 29, 2026, 01:55 PM UTC
- investigating Jul 28, 2026, 01:28 PM UTC
We are currently experiencing an issue with our third-party email delivery provider, affecting all email notifications from the platform. Push notifications, in-app notifications, and platform access are unaffected. We are working with the provider to restore email delivery and will post updates here. The RICOH Spaces Team
- resolved Jul 29, 2026, 01:55 PM UTC
Email notification delivery was fully restored across the RICOH Spaces platform at 14:38 BST. Our third-party email provider resolved the underlying issue, and email notifications are now being delivered as expected. As the service returns to normal, you may receive some email notifications that were delayed during the incident. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue.
Major May 9, 2026 EU API and AU API are down 1d 21h EU (EU API), AU (AU API)
Started May 09, 2026, 09:33 AM UTC· resolved May 11, 2026, 07:18 AM UTC
- investigating May 09, 2026, 09:33 AM UTC
AU API went down.
- resolved May 11, 2026, 07:18 AM UTC
EU API and AU API recovered.
Minor March 18, 2026 RICOH Spaces Platform Emails 3h 47m EU (EU Web), RICOH Spaces Emails (Emails)
Started Mar 18, 2026, 10:11 AM UTC· resolved Mar 18, 2026, 01:58 PM UTC
- investigating Mar 18, 2026, 10:11 AM UTC
We are currently investigating reports of users not receiving RICOH Spaces email notifications. Our team is treating this as a priority and will provide further updates as soon as possible.
- resolved Mar 18, 2026, 01:58 PM UTC
The issue with the RICOH Spaces email has now been resolved. Thank you for your patience and understanding
Minor March 17, 2026 Service Interruption 7h 25m EU (EU Web), EU (EU API)
Started Mar 17, 2026, 10:15 AM UTC· resolved Mar 17, 2026, 05:40 PM UTC
- investigating Mar 17, 2026, 10:15 AM UTC
Our team is actively investigating an issue impacting both performance and access to the RICOH Spaces platform. Please be assured this is the highest priority, and we are working towards a resolution as quickly as possible.
- resolved Mar 17, 2026, 05:40 PM UTC
We are pleased to report that Platform changes were complete at 15:00 UTC and we have been seeing platform stability return. The degradation was isolated to the EU environment. Recovery status Our systems are currently processing a backlog of data, caused by the service degradation. During the recovery process, you may have noticed delays with: Meeting Room updates Room Display Notifications Reporting/Insight Updates Important Note on User Accounts. We have identified that a small number of users who attempted to login during the degradation may have had a duplicate account created. This could have temporarily effected those specific user roles and the visibility of booking data. Our team has been actively identifying and resolving these instances. If you notice discrepancies with your account permission or booking history please contact our support team. We appreciate your continued patience whilst we return to full normal operations.
Minor January 8, 2026 Meeting Room Synchronisation Delay 2h 11m EU (EU Web)
Started Jan 08, 2026, 03:04 PM UTC· resolved Jan 08, 2026, 05:15 PM UTC
- investigating Jan 08, 2026, 03:04 PM UTC
We are currently experiencing an issue where real-time room booking synchronisation between Providers (Outlook/Google) and Ricoh Spaces may take up to two hours to correctly appear in both systems. Although delays exist, all data is being received, and our team is actively working on restoring normal functionality as soon as possible. We sincerely apologise for the inconvenience and appreciate your patience. Please, don't hesitate to reach out to our support team for any queries. The RICOH Spaces Team.
- resolved Jan 08, 2026, 05:15 PM UTC
Following platform configuration changes, by 17:15 GMT, the meeting synchronisation backlog had been fully processed, and data between the providers and Ricoh Spaces is now syncing and running as expected. Thank you for your patience while we worked to resolve this.
Minor November 13, 2025 Room Booking Incident 1h 5m EU (EU Web), EU (EU API), AU (AU Web), AU (AU API)
Started Nov 13, 2025, 10:07 AM UTC· resolved Nov 13, 2025, 11:12 AM UTC
- investigating Nov 13, 2025, 10:07 AM UTC
We’re aware that booking Microsoft Meeting Rooms through RICOH Spaces (Web, Mobile, and Smart Displays) is currently not working as expected. Our team is investigating this issue as a priority, and we’ll share another update by midday or sooner if we have further updates. We sincerely apologise for the inconvenience and appreciate your patience while we work to restore full functionality.
- resolved Nov 13, 2025, 11:12 AM UTC
The issue affecting the booking of Microsoft Meeting Rooms through RICOH Spaces (Web, Mobile, and Smart Displays) has now been resolved. Bookings should now be working as expected, and we’ll continue to monitor the service to ensure stability.
Minor November 3, 2025 Service Interruption - Resolved – EU (EU Web), AU (AU Web)
Started Nov 03, 2025, 10:15 AM UTC· resolved Nov 03, 2025, 10:15 AM UTC
- resolved Nov 03, 2025, 10:15 AM UTC
Service has now been fully restored. Our team has confirmed that the affected modules — Organisation Settings, Visitors, and Jobs — are operating as expected. Root Cause This incident was caused by a configuration dependency within our analytics and feature management service, which temporarily interrupted certain feature flags. Once identified, we immediately reinstated configuration integrity and validated all affected modules. Next Steps We’ve implemented additional monitoring to ensure early detection of any similar configuration issues in future. We apologise for the disruption and appreciate your patience while we worked to restore service.
Major September 4, 2025 RICOH Spaces Service Update: Google Outage 3h 15m EU (EU Web), EU (EU API)
Started Sep 04, 2025, 07:10 AM UTC· resolved Sep 04, 2025, 10:25 AM UTC
- investigating Sep 04, 2025, 07:10 AM UTC
We are aware of a Google service outage affecting several regions, including Southern and Eastern Europe, Turkey, and surrounding regions/ The issue began at 08:10 BST today and is ongoing. We are monitoring closely and will keep you updated as more information becomes available. Thank you for your patience.
- resolved Sep 04, 2025, 10:25 AM UTC
The Google service outage affecting several regions, including Southern and Eastern Europe, Turkey, and surrounding regions has now been resolved. Thank you for your patience.
Minor June 16, 2025 RICOH Spaces Insights 2h 20m EU (EU Web)
Started Jun 16, 2025, 05:57 AM UTC· resolved Jun 16, 2025, 08:17 AM UTC
- investigating Jun 16, 2025, 05:57 AM UTC
We are currently investigating an issue where users are unable to access reporting features. Our team is working closely with our third-party reporting provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.
- resolved Jun 16, 2025, 08:17 AM UTC
Access to reporting features has now been restored. The issue was resolved following collaboration with our third-party reporting provider. We sincerely appreciate your patience while we worked to resolve this.
Major May 12, 2025 EU Web, EU API, and 2 other services are down 2h 10m EU (EU Web), EU (EU API), AU (AU Web), AU (AU API)
Started May 12, 2025, 03:08 PM UTC· resolved May 12, 2025, 05:19 PM UTC
- investigating May 12, 2025, 03:08 PM UTC
AU API went down.
- resolved May 12, 2025, 05:19 PM UTC
AU Web and AU API recovered.