Resolved on November 3, 2025, affecting EU (EU Web) and AU (AU Web).
Service has now been fully restored. Our team has confirmed that the affected modules — Organisation Settings, Visitors, and Jobs — are operating as expected. Root Cause This incident was caused by a configuration dependency within our analytics and feature management service, which temporarily interrupted certain feature flags. Once identified, we immediately reinstated configuration integrity and validated all affected modules. Next Steps We’ve implemented additional monitoring to ensure early detection of any similar configuration issues in future. We apologise for the disruption and appreciate your patience while we worked to restore service.
Affected components
Update timeline
- resolved Nov 03, 2025, 10:15 AM UTC
Service has now been fully restored. Our team has confirmed that the affected modules — Organisation Settings, Visitors, and Jobs — are operating as expected. Root Cause This incident was caused by a configuration dependency within our analytics and feature management service, which temporarily interrupted certain feature flags. Once identified, we immediately reinstated configuration integrity and validated all affected modules. Next Steps We’ve implemented additional monitoring to ensure early detection of any similar configuration issues in future. We apologise for the disruption and appreciate your patience while we worked to restore service.
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