Resolved after 7 hours 25 minutes, affecting EU (EU Web) and EU (EU API), on March 17, 2026.
We are pleased to report that Platform changes were complete at 15:00 UTC and we have been seeing platform stability return. The degradation was isolated to the EU environment. Recovery status Our systems are currently processing a backlog of data, caused by the service degradation. During the recovery process, you may have noticed delays with: Meeting Room updates Room Display Notifications Reporting/Insight Updates Important Note on User Accounts. We have identified that a small number of users who attempted to login during the degradation may have had a duplicate account created. This could have temporarily effected those specific user roles and the visibility of booking data. Our team has been actively identifying and resolving these instances. If you notice discrepancies with your account permission or booking history please contact our support team. We appreciate your continued patience whilst we return to full normal operations.
Affected components
Update timeline
- investigating Mar 17, 2026, 10:15 AM UTC
Our team is actively investigating an issue impacting both performance and access to the RICOH Spaces platform. Please be assured this is the highest priority, and we are working towards a resolution as quickly as possible.
- resolved Mar 17, 2026, 05:40 PM UTC
We are pleased to report that Platform changes were complete at 15:00 UTC and we have been seeing platform stability return. The degradation was isolated to the EU environment. Recovery status Our systems are currently processing a backlog of data, caused by the service degradation. During the recovery process, you may have noticed delays with: Meeting Room updates Room Display Notifications Reporting/Insight Updates Important Note on User Accounts. We have identified that a small number of users who attempted to login during the degradation may have had a duplicate account created. This could have temporarily effected those specific user roles and the visibility of booking data. Our team has been actively identifying and resolving these instances. If you notice discrepancies with your account permission or booking history please contact our support team. We appreciate your continued patience whilst we return to full normal operations.
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