RICOH RSI EU incident

[RICOH Smart Integration] Partial Service Outage

Resolved after 4 hours 39 minutes, affecting Document Processing, on April 27, 2023.

investigating Apr 27, 2023, 06:44 AM UTC

Service is successfully restored.

Started
Apr 27, 2023, 02:12 AM UTC
Resolved
Apr 27, 2023, 06:51 AM UTC
Duration
4h 39m
Detected by Pingoru
Apr 27, 2023, 02:12 AM UTC

Affected components

Document Processing

Update timeline

  1. investigating Apr 27, 2023, 02:12 AM UTC

    Dear RICOH Smart Integration Customers, Document Flow Service was successfully restored.. Sincerely, RICOH Smart Integration --------- EMPOWERING DIGITAL WORKPLACESをご利用のお客様へ 日頃は弊社サービスをご利用いただきまして、誠にありがとうございます。 Document Flow Service が一部失敗する障害が発生しておりましたが、復旧いたしました。 今後ともよろしくお願いいたします。

  2. investigating Apr 27, 2023, 06:44 AM UTC

    Service is successfully restored.

  3. resolved Apr 27, 2023, 06:51 AM UTC

    This incident has been resolved.

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