RG System incident

RG Security : An unscheduled update of BitDefender made our product monitoring system inoperational.

Notice Resolved View vendor source →

RG System experienced a notice incident on September 15, 2021, lasting 6d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2021, 01:06 PM UTC
Resolved
Sep 22, 2021, 09:24 AM UTC
Duration
6d 20h
Detected by Pingoru
Sep 15, 2021, 01:06 PM UTC

Update timeline

  1. investigating Sep 15, 2021, 01:06 PM UTC

    Bitdefender remains installed and operational but we no longer retrieve data (which may generate tickets) and may be displayed as Installation Error on the dashboard. We are currently investigating this issue.

  2. identified Sep 20, 2021, 12:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 21, 2021, 08:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 22, 2021, 09:24 AM UTC

    This incident has been resolved.