RG System incident

Our network provider is having trouble

Major Resolved View vendor source →

RG System experienced a major incident on October 13, 2021 affecting API Cluster and Dashboard Cluster and 1 more component, lasting 5h 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2021, 07:27 AM UTC
Resolved
Oct 13, 2021, 12:52 PM UTC
Duration
5h 24m
Detected by Pingoru
Oct 13, 2021, 07:27 AM UTC

Affected components

API ClusterDashboard ClusterAssist by RG SystemAgents Listeners Cluster (Lisa)SMS Cluster

Update timeline

  1. investigating Oct 13, 2021, 07:27 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 13, 2021, 08:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 13, 2021, 12:52 PM UTC

    Everything is running fine since our network provider successfully solved the issue. Here are the details: http://travaux.ovh.net/?do=details&id=53798& We're very sorry for this impact, and we're working hard to mitigate that kind of problem in a near (very) future.