RG System incident

Having issues at scheduling Microsoft 365 Backup

Major Resolved View vendor source →

RG System experienced a major incident on September 14, 2022 affecting Microsoft 365 Backup, lasting 5d 18h. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2022, 05:17 PM UTC
Resolved
Sep 20, 2022, 11:44 AM UTC
Duration
5d 18h
Detected by Pingoru
Sep 14, 2022, 05:17 PM UTC

Affected components

Microsoft 365 Backup

Update timeline

  1. investigating Sep 14, 2022, 05:17 PM UTC

    We're having trouble at scheduling some of the backups on Office 365 Backup Cluster, a subset of customers might be impacted

  2. identified Sep 15, 2022, 09:52 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 15, 2022, 07:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 15, 2022, 07:25 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 20, 2022, 11:44 AM UTC

    This incident has been resolved.