RG System incident
Having issues at scheduling Microsoft 365 Backup
RG System experienced a critical incident on September 26, 2022 affecting Microsoft 365 Backup, lasting 9d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2022, 08:12 AM UTC
We're having trouble at scheduling backups on Office 365 Backup Cluster, a subset of customers might be impacted
- identified Sep 26, 2022, 08:18 AM UTC
We are having trouble authenticating at Microsoft. We're looking for a workaround.
- identified Sep 26, 2022, 08:18 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 26, 2022, 12:56 PM UTC
We have an open case at Microsoft, and we're looking for a workaround.
- monitoring Sep 29, 2022, 09:26 AM UTC
Microsoft is releasing a patch on September 30th, in the meantime, we've been rolling out a version that allows users to update manually the Azure Application Certificates to make the backup system work again. If you didn't receive a mail containing information related to certificate renewing, you're all set.
- monitoring Sep 29, 2022, 11:07 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 05, 2022, 12:19 PM UTC
This incident has been resolved.