RG System incident

Degraded performance mode

Minor Resolved View vendor source →

RG System experienced a minor incident on July 14, 2023 affecting API Cluster and Dashboard Cluster, lasting 7h 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2023, 10:16 AM UTC
Resolved
Jul 14, 2023, 05:34 PM UTC
Duration
7h 17m
Detected by Pingoru
Jul 14, 2023, 10:16 AM UTC

Affected components

API ClusterDashboard Cluster

Update timeline

  1. identified Jul 14, 2023, 10:16 AM UTC

    Du to a lost site, we're running in degraded performance mode. An intervention is in progress by our provider to recover it.

  2. identified Jul 14, 2023, 10:25 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 14, 2023, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 14, 2023, 05:34 PM UTC

    This incident has been resolved.