RG System incident

Data Processing Delays - BitDefender Tickets Affected

Critical Resolved View vendor source →

RG System experienced a critical incident on February 15, 2024 affecting Bitdefender APIs, lasting 11d. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2024, 01:28 PM UTC
Resolved
Feb 26, 2024, 02:17 PM UTC
Duration
11d
Detected by Pingoru
Feb 15, 2024, 01:28 PM UTC

Affected components

Bitdefender APIs

Update timeline

  1. identified Feb 15, 2024, 01:28 PM UTC

    BitDefender data processing infrastructure is running behind which is causing inaccuracies in the tickets reporting and alerting tools. To avoid false positive alerts we deployed a fix that reduce the sensitivity of detection.

  2. resolved Feb 26, 2024, 02:17 PM UTC

    This incident has been resolved.