Reverse Contact incident

Search API - Person Search, Search API - Company Search , and 5 other services are down

Major Vendor's status page →

Resolved after 2 hours 15 minutes, affecting Search (Search API - Person Search) and Search (Search API - Company Search) and 1 more, on September 16, 2026.

investigating Sep 16, 2026, 01:20 PM UTC

Search API - Person Search, Search API - Company Search , and Enrich - Persons recovered.

Started
Sep 16, 2026, 11:05 AM UTC
Resolved
Sep 16, 2026, 01:20 PM UTC
Duration
2h 15m
Detected by Pingoru
Sep 16, 2026, 11:05 AM UTC

Affected components

Search (Search API - Person Search)Search (Search API - Company Search)Enrich (sync) (Enrich - Persons)Enrich (sync) (Enrich - Companies)

Update timeline

  1. investigating Sep 16, 2026, 11:05 AM UTC

    Resolve - Persons (name) and Resolve - Persons (email) went down.

  2. investigating Sep 16, 2026, 11:06 AM UTC

    Search API - Company Search went down.

  3. investigating Sep 16, 2026, 11:07 AM UTC

    Search API - Person Search went down.

  4. investigating Sep 16, 2026, 11:11 AM UTC

    Resolve - Companies (domain) and Enrich - Persons went down.

  5. investigating Sep 16, 2026, 11:51 AM UTC

    Resolve - Companies (domain) recovered.

  6. investigating Sep 16, 2026, 12:05 PM UTC

    Resolve - Companies (domain) went down.

  7. investigating Sep 16, 2026, 12:46 PM UTC

    Resolve - Companies (domain) recovered.

  8. investigating Sep 16, 2026, 12:57 PM UTC

    Resolve - Companies (domain) went down.

  9. investigating Sep 16, 2026, 01:02 PM UTC

    Resolve - Companies (domain) recovered.

  10. investigating Sep 16, 2026, 01:07 PM UTC

    Resolve - Persons (email) recovered.

  11. investigating Sep 16, 2026, 01:07 PM UTC

    Enrich - Persons recovered.

  12. investigating Sep 16, 2026, 01:11 PM UTC

    Resolve - Persons (name) recovered.

  13. investigating Sep 16, 2026, 01:15 PM UTC

    Enrich - Persons and Enrich - Companies went down.

  14. investigating Sep 16, 2026, 01:17 PM UTC

    Resolve - Companies (domain) went down.

  15. investigating Sep 16, 2026, 01:19 PM UTC

    Resolve - Companies (domain) recovered.

  16. investigating Sep 16, 2026, 01:19 PM UTC

    Resolve - Persons (email) went down.

  17. investigating Sep 16, 2026, 01:20 PM UTC

    Search API - Person Search, Search API - Company Search , and Enrich - Persons recovered.

  18. resolved Sep 16, 2026, 01:20 PM UTC

    Resolve - Persons (email) and Enrich - Companies recovered.

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