Reverse Contact incident

Degraded performance on Enrich (persons)

Resolved after 18 minutes, affecting section-334397 (Enrich - Persons), on October 27, 2026.

investigating Oct 27, 2026, 01:11 PM UTC

Since 12:01 UTC, the person enrichment endpoint (/v2/enrich/persons) is degraded: a backend data table used to match persons is being rebuilt, so a higher share of requests returns "person not found" instead of a match. Between 12:01 and 12:14 UTC some requests also failed with 504 timeouts. Search and company enrichment are operating normally. We are working with our data team to restore full match rates and will update this report.

Started
Oct 27, 2026, 01:11 PM UTC
Resolved
Oct 27, 2026, 01:30 PM UTC
Duration
18m
Detected by Pingoru
Oct 27, 2026, 01:11 PM UTC

Affected components

section-334397 (Enrich - Persons)

Update timeline

  1. investigating Oct 27, 2026, 01:11 PM UTC

    Since 12:01 UTC, the person enrichment endpoint (/v2/enrich/persons) is degraded: a backend data table used to match persons is being rebuilt, so a higher share of requests returns "person not found" instead of a match. Between 12:01 and 12:14 UTC some requests also failed with 504 timeouts. Search and company enrichment are operating normally. We are working with our data team to restore full match rates and will update this report.

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