RevenueWell incident

PBHS Hosted Email Login Issue

Resolved after 3 hours 21 minutes, affecting Standard Email Hosting, on September 15, 2023.

monitoring Sep 15, 2023, 02:36 PM UTC

A fix has been implemented and we are monitoring results.

Started
Sep 15, 2023, 02:18 PM UTC
Resolved
Sep 15, 2023, 05:40 PM UTC
Duration
3h 21m
Detected by Pingoru
Sep 15, 2023, 02:18 PM UTC

Affected components

Standard Email Hosting

Update timeline

  1. identified Sep 15, 2023, 02:18 PM UTC

    A small subset of PBHS Hosted Email users are having issues logging in due to an issue with a technology partner. They are aware and engineers are actively working towards a resolution. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. We'll provide updates as more information becomes available.

  2. monitoring Sep 15, 2023, 02:36 PM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Sep 15, 2023, 05:40 PM UTC

    The issue has been resolved.

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