Resolved after 49 minutes, affecting Patient Communications, on November 9, 2023.
We are experiencing a delay this morning with sending automatic communications and custom campaigns. This may mean that some customers will not receive appointment confirmations if they are past the appointment confirmation window. The issue causing the delay has been resolved. However, there is a delay while all communications catch up.
Affected components
Update timeline
- monitoring Nov 09, 2023, 03:43 PM UTC
We are experiencing a delay this morning with sending automatic communications and custom campaigns. This may mean that some customers will not receive appointment confirmations if they are past the appointment confirmation window. The issue causing the delay has been resolved. However, there is a delay while all communications catch up.
- resolved Nov 09, 2023, 04:32 PM UTC
This incident has been resolved.
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