Resolved after 2 hours 57 minutes, affecting Data Sync, on December 4, 2023.
We are still processing the remaining data sync batches, and all data should be caught up in approximately 1.5 hours. As a result of delays, appointment reminders may not have been sent for some Monday morning appointments created over the weekend.
Affected components
Update timeline
- monitoring Dec 04, 2023, 01:50 PM UTC
Our data sync process is running behind which is causing delays in updating patient information in the system and writing it back. No data has been lost and the system should be caught up shortly.
- monitoring Dec 04, 2023, 03:01 PM UTC
We are still processing the remaining data sync batches, and all data should be caught up in approximately 1.5 hours. As a result of delays, appointment reminders may not have been sent for some Monday morning appointments created over the weekend.
- resolved Dec 04, 2023, 04:47 PM UTC
The incident has been resolved and all data is up to date.
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