RevenueWell incident

Phone - Web phone not able to be activated in the browser.

Resolved after 4 hours 58 minutes, affecting RW Phone, on January 18, 2024.

monitoring Jan 18, 2024, 05:18 PM UTC

A fix has been implemented and systems have returned to normal operation. We'll continue to monitor before fully resolving this incident.

Started
Jan 18, 2024, 04:37 PM UTC
Resolved
Jan 18, 2024, 09:36 PM UTC
Duration
4h 58m
Detected by Pingoru
Jan 18, 2024, 04:37 PM UTC

Affected components

RW Phone

Update timeline

  1. investigating Jan 18, 2024, 04:37 PM UTC

    We are currently investigating the issue and will have an update shortly.

  2. identified Jan 18, 2024, 04:44 PM UTC

    We have identified the issue and are working on resolving it.

  3. monitoring Jan 18, 2024, 05:18 PM UTC

    A fix has been implemented and systems have returned to normal operation. We'll continue to monitor before fully resolving this incident.

  4. resolved Jan 18, 2024, 09:36 PM UTC

    This incident has been resolved.

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