RevenueWell incident

Data Sync - Dentrix - Vendor Outage

Resolved after 12 days, affecting Data Sync, on March 21, 2024.

identified Mar 21, 2024, 03:51 PM UTC

Dentrix is experiencing issues with some endpoints, causing RevenueWell customers who use Dentrix to currently experience a broken data sync. We are working with Dentrix and monitoring the situation. We will post an update here once endpoints will be available again.

Started
Mar 21, 2024, 03:51 PM UTC
Resolved
Apr 02, 2024, 04:14 PM UTC
Duration
12d
Detected by Pingoru
Mar 21, 2024, 03:51 PM UTC

Affected components

Data Sync

Update timeline

  1. identified Mar 21, 2024, 03:51 PM UTC

    Dentrix is experiencing issues with some endpoints, causing RevenueWell customers who use Dentrix to currently experience a broken data sync. We are working with Dentrix and monitoring the situation. We will post an update here once endpoints will be available again.

  2. resolved Apr 02, 2024, 04:14 PM UTC

    This incident has been resolved.

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